Frequently asked questions about MyGosiDerm skincare

Our routine has five steps: cleansing, toner, serum, cream and, during the day, sun protection. Cleanse your face with the Cleansing Foam, sweep the toner over your skin with a cotton pad, then apply eye cream and serum. Let each product absorb briefly before the cream follows. You'll find detailed instructions on every product page under “How to use”.

Yes. All our products can be combined with one another. Our Routine Sets are exactly such combinations. Use the AHA Peeling Concentrate only 1–2 times a week in the evening, and Acne Spot Care only on the affected areas.

There is a matching Routine Set for every skin type: Dry Skin Set for dry skin, Sensitive Skin Set for sensitive skin, Smoothing Anti-Aging Set for mature skin, Acne Set for blemishes and Anti-Pigment Spot Set for pigmentation spots. Every product page states which skin types the product is suitable for.

Our products have been dermatologically tested and received the top rating “Very good”. They are also suitable for sensitive skin. If you have known allergies, please check the ingredients on the product page.

Cleansing, toner, serum and cream in the morning and evening. The AHA Peeling only in the evening, 1–2 times a week. Sun protection during the day – it is especially important after the AHA Peeling.

A small, pea-sized amount is enough. Each product lasts up to 3 months.

You will hardly feel the application: 24 ultra-fine, gold-plated microneedles (0.5 mm) gently stimulate the skin, and most people feel only a slight tingling. Each applicator is sterile and used only once.

You can easily place your order in our online shop: add the products you want to your cart and follow the checkout steps. At the end, you'll receive an order confirmation by email.

Shipping is free. Delivery usually takes 1–3 working days. Once your order has shipped, you'll receive an email with tracking.

You can pay by credit card (Visa, Mastercard, American Express, Maestro, UnionPay), PayPal, Apple Pay, Google Pay, Shop Pay, EPS, Twint or Klarna – with Klarna you can also conveniently pay by invoice. All payments are encrypted.

Once your order has been placed, we can only make changes in exceptional cases. Please contact our customer service as soon as possible at support@mygosiderm.com.

Once you have completed your order, you'll receive an order confirmation by email. If you haven't received a confirmation, please check your promotions or spam folder.

You'll receive your invoice by email with the order confirmation. Click the download link in that email to download your invoice.

Once your order has shipped, you'll receive an email with a tracking number that lets you check the status of your delivery at any time.

You can cancel an order as long as it has not yet been shipped. To do so, please contact our customer service straight away at support@mygosiderm.com.

All products come with a 30-day money-back guarantee, and the Lifting Power Set with 90 days. We can take back products that are still sealed and unopened. Returns are free of charge for you.

To return an item, please contact our customer service at support@mygosiderm.com. You will then receive a return label by email.

You have 30 days from receipt of the goods to return an item. For the Lifting Power Set, it is 90 days.

For hygiene reasons, opened or unsealed skincare products are excluded from the right of withdrawal. You can return unopened, still-sealed products within 30 days.

No. Once you have let us know that you would like to return something, you'll receive a free return label in a separate email.

As soon as we have received and checked your return, we will refund the purchase amount to the payment method you chose. This can take 7–10 working days.

If your product has arrived damaged, please contact our customer service straight away at support@mygosiderm.com and send us photos of the damaged item. We will then find a solution.

Unfortunately, we do not offer direct exchanges. However, you can return the item and place a new order.

Yes, all our products are cruelty-free.

Many of our products are vegan. You'll find exact details on each product page under “Ingredients” and “Key ingredients”.

Our products usually keep for 12–24 months. Please refer to the information on the packaging.

Sustainability is very important to us, and we use recyclable packaging.

The first time you use the airless dispenser, it often takes 10–20 pumps. It helps to turn the dispenser upside down while you do this.

With Subscribe & save, your skincare is delivered to your home automatically and you save on every delivery: 6 to 10% on the Routine Sets, depending on the delivery interval, and €10 on the Refill Treatment for the Lifting Power Set. The subscription has a minimum term of 2 deliveries. After that, you can cancel any time without notice.

For the Routine Sets, you choose: every 2 months (10% off), every 3 months (8%) or every 4 months (6%). The Refill Treatment for the Lifting Power Set arrives every month.

You can change the delivery interval at any time in our subscription portal. You'll receive access by email when you take out your subscription – see also “Manage subscription” in the menu.

If a product is ever unavailable, we will let you know in good time and send your delivery as soon as it is available again.

Yes. The subscription has a minimum term of 2 deliveries. After that, you can cancel any time without notice and free of charge – in the subscription portal or by email to info@mygosiderm.com. This does not affect your statutory right of withdrawal.

Yes. On the Routine Sets you save 6 to 10% on every delivery, depending on the delivery interval, and €10 per delivery on the Refill Treatment. You'll see the exact price on each product page.

Enter your email address in the sign-up field on our website.

You'll receive exclusive offers, early information about new products and skincare tips.

Our newsletter usually comes out once a week.

You can unsubscribe at any time using the unsubscribe link at the end of every newsletter.

Yes, we regularly run special offers that are available only to our newsletter subscribers.

Please check your spam or promotions folder and make sure your email address is correct. If the problem persists, write to us at support@mygosiderm.com.

Our newsletter is currently only available in German.